LIISSÉ

SATISFACTION GUARANTEE

Refund & Returns

Clear standards on our small-batch batch skincare, damaged item replacements, and refund protocols

1. Introduction & Quality Commitment

At LIISSÉ, we take immense pride in the efficacy, safety, and fresh botanical formulation of our skincare products. Each formula is freshly prepared and bottled under rigorous European COSMOS organic cosmetic standards.

2. Policy on Customized & Made-to-Order Formulations

Due to the personal nature of skincare and our fresh-batch production model (where each unit is prepared and packaged specifically per individual order to maintain peak active nutrient bio-potency and hygiene), we do not accept returns or exchanges for change of mind, personal preference, or opened skincare products once fulfillment has commenced.

3. Damaged, Defective, or Incorrect Items

We stand firmly behind the physical integrity of our products. If you receive an item that arrived damaged in transit, defective, or incorrect, you are eligible for an immediate, hassle-free replacement or full refund.

Procedure for reporting damaged or incorrect goods:

  • Contact our Customer Care team at Contact Us form within 14 days of delivery.
  • Provide your order number, a brief description of the issue, and clear photographic evidence showing the outer packaging and the affected product(s).
  • Our team will review your claim and issue an approval within 2 business days.

4. Order Cancellations & Modifications

Because our automated fulfillment pipeline begins production and processing promptly after payment confirmation:

  • Order modifications (such as updating products, quantities, or delivery addresses) or cancellations can only be processed if requested prior to order processing and fulfillment.
  • Once an order status reaches processing or dispatched, production cannot be halted, and the order can no longer be edited or cancelled.

5. Undelivered & Returned-to-Sender Packages

If a parcel is returned to our facility due to an inaccurate address provided by the customer or failure to collect the package from the courier pick-up location within the carrier’s designated timeframe:

  • We will notify you immediately once the returned status is confirmed.
  • Re-shipment can be arranged upon verification of the correct delivery address (additional courier carrier fees may apply).

6. Refund Processing Timeframes

Once a refund is approved by our customer support team, it will be credited back to your original payment method (Credit Card, PayPal, Apple Pay, etc.) within 3 to 5 business days, depending on your financial institution’s processing schedule.

7. Contact Us

For any questions regarding our policies or order assistance, please contact our team at Contact Us form.

Frequently Asked Questions

What is your return policy for skincare products?

Because each LIISSÉ product is crafted in small European batches per order to maintain peak bio-activity and hygiene, we do not accept returns or exchanges for change of mind or opened cosmetics.

We provide an immediate free replacement or refund for any items damaged in transit or defective upon delivery. Simply contact our Contact Us form within 14 days with photo evidence.

Orders can be modified or cancelled prior to entering active formulation and fulfillment. Once production starts, the order cannot be halted.

Approved refunds are processed back to your original payment method (Credit Card, PayPal, Apple Pay) within 3 to 5 business days.

If a package is returned due to an incomplete address or uncollected courier pickup, we will contact you immediately to arrange re-dispatch upon address confirmation.