LIISSÉ

DISPATCH & FULFILLMENT

Shipping & Delivery

Transparent fulfillment timelines, dynamic weight-based global shipping, and door-to-door tracking

1. Overview of Shipping & Fulfillment

At LIISSÉ, every formula is meticulously crafted in small European batches and packaged with meticulous care to ensure maximum botanical potency. We fulfill and dispatch orders worldwide through our logistics centers in Europe and the United States, providing fast, reliable, and trackable delivery directly to your door.

2. Order Processing & Fulfillment Times

Total delivery time is calculated as Fulfillment Time (order preparation & quality check) + Shipping Time (courier transit):

  • 1 – 20 items: 2 business days fulfillment
  • 21 – 100 items: Up to 7 business days fulfillment
  • 100+ items: 10-14 business days fulfillment

Once your parcel has been prepared and collected by the courier, you will automatically receive a dispatch confirmation email with your live tracking number.

3. Estimated Shipping Times & Destinations

We partner with premier global couriers (including FedEx, DHL, and national postal services) to deliver safely worldwide:

  • United States: Standard Shipping (2 – 5 business days)
  • United Kingdom: Standard (4 – 7 business days) | Express (1 business day)
  • European Union (Germany, France, Netherlands, etc.): Standard (3 – 6 business days) | Express (1 – 2 business days)
  • Baltics (Latvia, Lithuania, Estonia): Standard (2 – 3 business days) | Express (1 business day)
  • Rest of the World: Standard (5 – 12 business days depending on location)

4. Shipping Rates

Shipping costs are calculated dynamically at checkout based on the total weight of your items and destination country, ensuring fair and accurate transparent rates.

5. End-to-End Tracking

All LIISSÉ orders include full door-to-door tracking. You will receive an automated tracking link as soon as your shipment is picked up by the carrier. Please allow up to 24 hours for the initial carrier scan to display online.

6. Delivery Address Adjustments

If you need to update or modify your delivery address, please contact our support team at Contact Us form promptly. Address updates can only be made before an order enters the dispatch fulfillment phase.

7. Damaged or Lost Shipments

If your package arrives damaged in transit or appears to be lost, please contact us within 14 days of delivery with your order reference number and photos of the damage. We will immediately arrange a replacement shipment or issue a full refund.

Frequently Asked Questions

How long does order processing and fulfillment take?

Because LIISSÉ operates an small-batch European formulation model, standard batch preparation takes 2 business days for orders up to 20 items. Larger orders (21 to 100 items) are fulfilled within 7 business days. You will receive tracking immediately upon courier handover.

We partner with FedEx, DHL Express, and national postal authorities depending on your delivery location. All shipments include end-to-end door-to-door tracking.

Shipping rates are calculated dynamically at checkout based on total parcel weight and destination country, providing transparent, real-time courier rates.

Address adjustments can be made by contacting our Contact Us form immediately. Once your order enters active formulation or dispatch packaging, address changes are locked.

If your order arrives damaged or compromised during transit, please email our Contact Us form within 14 days with photos of the outer box and items. We will dispatch a complimentary replacement or issue a full refund.